Shipping Policies
Shipping & Handling
This Florida Citrus shipping season, we are improving delivery times by shipping with UPS to ensure quicker arrivals to preserve that grove-fresh flavor we're so famous for!
And we've made it easy to plan your total gift costs by incurring a minimal $15.99 per-item shipping fee for gifts shipping within the 48 contiguous United States.
Requested Arrival Dates
We do our best to meet your "Requested Arrival" time frames. But please keep in mind that, unlike regular merchandise like clothing or toys, your fruit isn't sitting in a warehouse ready to be shipped when you order it (thank goodness!).
When you order your fruit, it's still hanging on a tree in a citrus grove. The transit time, from the grove - to UPS - to your doorstep, is dependent on several factors like weather, best time to harvest and the amount of fruit produced by the trees that season.
Once your order is placed, your Fruit is harvested, brought to our packing houses, cleaned, inspected and carefully packed to order. Your package is then loaded onto a UPS refrigerated truck, and arrives on your doorstep shortly after. While we do our best to ensure your gift arrives as close to your requested arrival date as possible, unfortunately, with so many elaborate steps and considerations involved, we are unable to guarantee day-specific arrival dates.
When you order your fruit, it's still hanging on a tree in a citrus grove. The transit time, from the grove - to UPS - to your doorstep, is dependent on several factors like weather, best time to harvest and the amount of fruit produced by the trees that season.
Once your order is placed, your Fruit is harvested, brought to our packing houses, cleaned, inspected and carefully packed to order. Your package is then loaded onto a UPS refrigerated truck, and arrives on your doorstep shortly after. While we do our best to ensure your gift arrives as close to your requested arrival date as possible, unfortunately, with so many elaborate steps and considerations involved, we are unable to guarantee day-specific arrival dates.
Please note that requested arrival dates are approximate.
Thanksgiving delivery cutoff date:
Orders must be received Tuesday, November 16th by 3:00pm EST for delivery before Thanksgiving.
Christmas & Hanukkah delivery cutoff dates:
Orders must be received Wednesday, December 15th by 3:00pm EST for delivery by Christmas & Hanukkah.
Shipments to Alaska & Hawaii
Sorry, Florida gift fruit may not be shipped to Alaska or Hawaii.
"Special Points:" Shipments to Texas, California, Louisiana & Canada
For these three US States, and also Canada, we are required by the USDA to follow a special set of guidelines when we ship citrus to these locations. As a result, packages to these locations have a unique shipping schedule called "Special Points" and are only shipped on a few pre-selected dates each month. For more information on requested arrival dates for these states please call us.
Shipments to Canada
Yes! We ship to Canada. Most of the gifts in our catalog can be shipped to the following provinces: Quebec, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland. All Canadian orders are payable in U.S. dollars.
How Fruit is Shipped
Specialty packages such as a crates or baskets are carefully cushioned and packed to protect our beautiful gift fruit. All other selections are carefully packed into sturdy trays that provide a protective layer around the fruit for shipping. The trays are placed in our citrus-themed cartons and sealed tightly for shipping.
The size of fruit determines how many pieces are in a tray. Orange varieties are generally 12 per tray and grapefruit is usually 8 per tray. Mixed trays average 7 oranges and 5 grapefruit. Each tray weighs approximately 10 lbs.
