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Fruit Replacement & Refund Policy
Hyatt Fruit Company values our customers – We are passionate about delivering the highest quality gift-grade fruit available and nothing short of excellent customer service! Our customer service representatives are available to help regarding potential replacement fruit needs or refund requests.
Hyatt Fruit Company makes every effort to ensure our customers have a successful and wonderful citrus experience, but from time to time there may be situations where a refund may be requested. These requests will be addressed on a personal and individual basis with customer satisfaction as our goal in resolving any and all problems.
Please take a moment to read our policies below...
Delivery Commitments
Hyatt Fruit Company makes every effort to deliver a gift by the requested delivery date! The date that a gift is shipped is based on average delivery duration of packages from our location to the delivery zip code. Once the gift leaves our warehouse, the shipping company (UPS/USPS) is responsible for the delivery of the package. But we make every effort to ensure that the chosen shipping company delivers your gift in a timely manner.
In the case of promised delivery dates for holidays such as Thanksgiving and Christmas, if your gift does not arrive by the requested date, shipping fees will be refunded. Sorry but we can not be responsible for delivery delays due to inclement weather (ie: blizzards that may prevent the delivery mail).
Make sure the shipping address is valid and correct!
Hyatt Fruit Company is not responsible for undeliverable packages due to incorrect or incomplete shipping addresses provided by the customer. Refunds cannot be granted when the customer has provided incorrect or incomplete shipping information.
Make sure the recipient will be available!
Please understand that Hyatt Fruit Company can not be responsible for undeliverable packages due to recipients being unavailable. We can not accept returned packages or offer refunds for packages with one or more recorded delivery attempt notices.
Order early!
Though we always do our best to deliver within or as close to your “requested arrival week” as possible, we cannot guarantee precise delivery dates. Sorry, but due to possible harvest or weather induced problems, we can not provide refunds for citrus gift delivery delays.
No returned fruit please!
Please also note that food items should not be returned as we are not able to accept shipments of returned perishable items.
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